Frequently Asked Questions

Q1: Can I customize my order?

A: We have a wide variety of fresh chocolate dipped fruit and treats to choose from, with a multitude of options for different chocolates and topping combinations! You can also customize your order by adding edible images, chocolate molding such as: letters, number, wedding rings, roses, teddy bears, baby bottle and more. You can see all of these custom options via Facebook or Instagram.

Q2: How many strawberries come in an order?

A: All items are sold by the dozen, starting from ONE dozen (12 ct.), unless you are ordering a large party platter which contains 30-60 strawberries depending on the size. 

Q3: I only want certain types of fruit. Can I make substitutes? 

(Strawberries or Pineapples)

A: Yes. Our chocolate dipped fruit boxes are carefully created for the perfect presentation. We would be happy to help you find a gift that's just right for your taste buds. 

Q4: Can I choose/change the box or container?

A: All of our boxes/ containers are specifically designed to accommodate the size of our fruit and to complement the appearance of each fresh fruit or treats. Containers/boxes may vary from those shown.

 Q5: What kind of chocolate do you use?

A: We use 100% real chocolate in all our dipped fruit and products! Our fruit is dipped in either milk chocolate, white chocolate, or dark chocolate.

Q6: What type of strawberries do you use?

A: We are the strawberries experts! Our strawberries are sweet on the inside and dark red on the outside. We can provide organic strawberries by requested.

Q7: Do your products contain nuts?

A: Some of our fruit and products box of chocolate dipped strawberries and treats have crush peanuts, pecans or slice almonds, so there are Nut products and our preparation area. We cannot guarantee that a gift will not have come in contact with nuts or nut oil. We recommend that you take the necessary precautions based on any related allergies. 

 Q8: Do do your products contain milk?

A: All of Ebony's Berrys products may contain or come in contact with items that contain milk products. We recommend that you take the necessary precautions based on any food allergies. 

 Q9: Is your chocolate gluten free?

A: All chocolate is gluten-free. However, our chocolate is manufactured in facilities that may manufacture gluten-based products.

Q10: Why doesn't my fruit have exactly the same amount a fruit as the photo?

A: Our chocolate dipped fruit boxes may vary in each fruit counts due to product size variation throughout the year. Strawberries has a peak season, which may result in larger-than-average produce during that time; similarly, there are seasons when the fruit may be smaller than average. To ensure that the strawberries presentation remains fitted, we work within specified fruit count ranges for each strawberries when building each box. This give us just enough flexibility to ensure that the fruit box is perfectly designed, no matter what the size the fruit is at the point in the year.

Q11: How long will the fruit last?

A: Our fruit boxes are sold at the peak of freshness. We recommend that you enjoy your Ebony's Berrys right away. If that's not possible, you should keep it refrigerated immediately upon receipt, and enjoy within 48 hours.

Q12: Do your fruit contain preservative?

A: No. Our fruit is all natural. 

Q1: How do I place an order?

A:  You can place an order online any time or by calling: (562) 441-6292.

Q2: How far in advance should I place my order?

A:  You can place an order well in advance, I typically ask for 3-5 days notice on general orders. For catering items, orders such as Baby shower, Wedding, etc, can NOT be placed same day. Items can only be purchased for future dates. We recommend that you order further in advance. 

We ask for at least a 3 weeks notice. For business deliveries, and during busy holidays time periods like Valentine's Day and Mother's Day, we recommend that you order further in advance. I do take last minute orders if I am available to do so. 

Q3: Do you do card message?

A: Not at this time, check back soon!

Q4: Will I receive an order receipt/ order confirmation? 

A: Yes. First, if you place your order online, you will receive an invoice after you process and submitted your deposit or full payment of order. We recommend that you print this confirmation page and keep it for your records. We will also send you a text or email after you place your order, whether you order online or by phone. If you do not receive an order confirmation email or text, it is possible that your email address was entered incorrectly. Keep in mind that there may be a delay in the delivery of your order confirmation email. Due to high volume of orders we receive , particularly around busy holidays like Valentine's Day and Mother's Day, you may NOT receive your email confirmation immediately after placing your order.

Q5: What if I didn't see a confirmation page and or didn't receive an email/text confirmation?

A: If you didn't receive any of the order confirmation message please contact us as soon as possible. 

Q6: How do I cancel or change an order already placed?

A: You may request a change (address, additional items, etc.) to your order at any time before your order leaves for delivery and we will do our best to accommodate your request. However, if your order is ready for delivery we will be unable to change your order.

If you need to cancel an order schedule for pickup or delivery, please contact us at least 48 hours prior to the schedule delivery or pickup with your request.

Please review our NON-DEPOSIT and NON-REFUNDABLE policy.

Q7: Do you offer gift cards?

A: Not at this time, check back soon!

Q8: Can I see the products you offer or brochure of your products?

A: Absolutely! You can always view our full product line anytime, of course via our social media platforms: Facebook: Ebony's Berrys

Instagram: @ebonysberrys 

Also, you can request that a brochure be email, DM, or text to you.

Q1: What are your delivery policies?

 Please Note The Following Delivery policies:

*We take pride in our customer service and the quality of our products at Ebony's Berrys, and the speed of our service and delivery. Please remember, if you need to cancel or change an order schedule for pickup or delivery from Ebony's Berrys, please contact us at least 24 hours prior to the scheduled delivery or pickup with your request.

*Due to the high volume of orders we receive, particularly around busy holidays like Valentine's Day and Mother's Day, a delivery time CANNOT be guaranteed.

* We cannot deliver to P.O. Boxes

* The recipient may be called to schedule delivery.

*Request for delivery or pickup at a specific time of the day may be guaranteed.

NOTE: (DELIVERY or PICKUP may be schedule to change depending on the high volume of orders of the day). Please feel free to contact us with any specific questions regarding your delivery.

RESIDENTIAL DELIVERIES:

 If the recipient is not available at the time of delivery we will not leave the delivery with a neighbor. We can only arrange to leave a delivery at a neighbor's upon specific request of the guest. If you want your order to be left with a neighbor if the recipient is not home, please make sure to advise us in your delivery instructions at the time you place the order. You will need to provide the name and address of the neighbor.

Residential deliveries may be made as late as 7:00PM.  **During busy holiday times, residential deliveries may be made as late as 7:00PM. You may contact us if you will like to reschedule your delivery for another day.

* If the recipient is NOT home at the time of delivery, we can NOT leave the delivery items with a minor. We can ONLY arrange to leave a delivery with someone who is at least 18 years of age. And for the Real Rose Box we can ONLY arrange to leave a delivery with a person who is at least 21 years of age. If for any reasons, there is no one available to receive your order, it is your responsibility to pickup your item(s).

FOR BUSINESS DELIVERIES:

 Business deliveries will be made between mid-morning morning and 5:00PM. The delivery person may leave the gift with the front desk, security, or the receptionist with specific instructions to refrigerate it immediately. Ebony's Berrys is NOT responsible for any gift that is not properly handled. If the business is closed, delivery will be attempt the next business day. Many business close at 5:00PM. We do not advise same-day business deliveries to be placed after 9:00AM. As many businesses closed at 5:00PM. We will contact you if you place a same-day order for delivery to reschedule your order for another business day.

FOR SCHOOL DELIVERIES: School deliveries will be made between mid-morning and 3:00PM. The delivery person may leave the gift with the front desk, security, or the receptionist with specific instructions to refrigerate immediately. Ebony's Berrys is not responsible for any gift that is not properly handled. If the school is closed, delivery will be attempted the next school day. We do not advise same-day school deliveries to be placed after 9:00AM. as many schools closed at 3:00PM. We will contact you if you place a same-day order for delivery to reschedule your order for another business day. 

* We DO guarantee delivery time for catering items.

*LAST minute orders will be delivered during the time specified at the time the order was placed.

Q2: Do you ship?

A: Not at this time, check back soon!

Q3: Where can you delivered?

A: We can deliver almost anywhere in Los Angeles areas.

*Surrounding cities:

Downey, Norwalk, Compton, Los Angeles,

Long Beach, Fullerton, Inglewood, Torrance, Garden Grove, Hollywood, Culver City, El Segundo and many more.

*ADDITIONAL DELIVERY charge may apply.

Q4: How will my order be delivered?

A: Orders delivered through Ebony's Berrys are hand-delivered in an ice compartment. All of our products are specially packaged to ensure the perfect presentation and freshness on arrival.

Q5: Will you contact the recipient prior to delivering the product?

A: Ebony's Berrys may contact the recipient prior to delivery to ensure that they are home and/or available to accept their gift, but we  DO typically contact recipients prior to attempting delivery. Before your schedule delivery or pickup you will receive a friendly reminder of date and arrival time.

The day of delivery you will also be notified when your order is on its way. We recommend that you always send your gift on a date and to a location where someone will be available to receive the gift to ensure freshness and advise your recipient to expect a delivery.

Q6: I would like my order(s) to be delivered at a certain time. Do you offer timed deliveries?

A: We will do our best to accommodate delivery timed. And a request for a specific delivery time can be honored. You can include any such request or delivery instruction with your order, as it will be taken into account for your delivery.

Q7: How can I track the status of my order?

A: To get most recent status update you may contact us directly by phone or via text to track your order. During busy holiday times like Christmas, Valentine's Day and Mother's Day, there might be delays in updates to your order status.

Q8: Can I pick up my gift?

A: Yes, absolutely! We offer both pickup and delivery. If you are placing your orders online you will be giving the option to pickup your order once you answer the ZIP code and the date require.

Q9: How much is the delivery fee?

A: Standard delivery from Ebony's Berrys location is based on mileage.

 Delivery rate varies depending on distance of service within the Los Angeles areas. 

*DELIVERY SERVICE IS ONLY AVAILABLE FOR CUSTOMERS WITHIN A (20 MILES RADIUS) OF OUR LOCATION.

*Standard delivery fees:

1-20 miles + add $16